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Help Center

Our Plans and Phones

Our Plans

What Plans Are Available? Is the Assurance Wireless Plan on the T-Mobile Network? Is There a Contract?

Plan Add-Ons

How Do I Add More Data, Talk or Text? How Do I Add International Calling?

Our Phones

What Are My Phone Options? How Do I Unlock My Phone? How Do I Find My Phone's IMEI Number? How Do I Switch My Lifeline Service to Another Phone? What Should I Do If My Phone Is Lost, Stolen or Breaks? What Should I Do If My SIM Card Is Lost, Stolen or Breaks?

Still Need Help?

Our Customer Care team is just a call away, ready to assist you at every step. From applications to activations and more, we're here to make things easier for you.

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7 a.m. - 7 p.m. CT