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Bring Your
Own Phone

 

Use the phone you love with your Assurance Wireless service!

Let's check the compatibility of your phone

Most phones are compatible with Assurance Wireless. But just to make sure, please follow the easy steps below to check compatibility. If your phone ends up not being compatible, or you don't have a phone to bring, Assurance Wireless will provide you with a free, basic Smartphone.

Input *#06# on the dial pad to find your IMEI number and enter below

Other ways to find your phone's IMEI number

From Your Phone
  1. Go to "Settings"
  2. Tap "About Phone"
  3. Tap "Status"
  4. Scroll down to locate the IMEI number
Other Options
  1. Remove the battery from your device
  2. Locate the IMEI number on the inside of your device
  3. You can also find the number on your phone's packaging
From Your Phone
  1. Go to "Settings"
  2. Tap "General"
  3. Choose "About"
  4. Scroll down to locate the IMEI number
Other Options
  1. Remove the battery from your device
  2. Locate the IMEI number on your device (or eject SIM Card and locate number on SIM Card tray)
  3. You can also find the number on your phone's packaging
From Your Phone
  1. Press the "Windows" key
  2. Go to "Settings"
  3. Select "Network & Internet"
  4. Select "Cellular"
  5. Select "Advanced Options"
  6. The IMEI number will be listed in the "Connection Properties"
Other Options
  1. Dial code: Enter *#06# on the phone keypad to instantly display your IMEI
  2. Physical location: Check the back of your phone near the SIM Card slot for IMEI number
  3. You can also find the number on your phone's packaging
*The compatibility check does not indicate if your phone is locked. If your handset is locked, contact the company that sold you the phone for instructions to unlock the handset or see Unlocking Your Phone information.

If your phone is locked (which is sometimes referred to as network or SIM locked), you'll have to contact the original carrier to have it unlocked. You may have to pay any balances due on your phone or on your account before it can be unlocked by your carrier. It may take a few days to unlock the device.

There are a few ways to find your phone's 15-digit IMEI:

  • Dial *#06# on your phone
  • Check your phone's "Settings" menu
  • Check for a label under your battery

Most phone numbers can be transferred to Assurance Wireless. If you are working with one of our street representatives, they will assist you. If you are an existing customer, once your Assurance Wireless SIM Card is installed, call us at 1-888-321-5880 to complete the transfer process. In both cases, to get started, you'll need the following information:

  • Previous wireless company name
  • Previous wireless account number
  • Previous account PIN
  • Existing phone number

We recommend backing up your contacts, voicemail and text messages before transferring your number. During the process, you may have dual service for up to 24 hours, meaning your device will be active on both carrier networks. Please do not cancel your previous wireless service until you receive a confirmation text message from Assurance Wireless saying that the number transfer is complete.

SIM stands for Subscriber Identity Module. The SIM Card is a tiny plastic card with an integrated chip. When you insert it into your device, the SIM Card identifies the device to the network. You'll need an Assurance Wireless SIM Card to connect to our network.

The FCC requires that every device have Wi-Fi capability in order to be used with Lifeline. Unlocked, compatible device & new SIM Card required. Network experience may vary & certain services/features, including MMS & some pre-installed applications, may not function or be available with Assurance Wireless service. Check with your current wireless carrier and warranty to confirm ability to unlock your device.

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