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Help Center

Activate and Set Up Your Phone

SIM Activation

What is a SIM Card and how do I activate it? What's an eSIM and how do I activate it?

Phone Activation

How do I activate my Assurance Wireless phone? How do I keep my current phone number?

Phone Setup

How to transfer your contacts to a new device? How do I use the internet and turn Wi-Fi on and off? How do I add apps to my phone?

Phone Features

How do I use Scam blocking and other free add-ons included with my service? What is a Mobile Hotspot and how can I use it? How does free unlimited calling to 211 work? What does the T-Mobile IP Relay do and how can I use it? How do I reduce data consumption on my phone? How do I extend battery life on my phone? How do I increase the font size on my phone? How do I open my camera faster on my phone?

Troubleshooting

What if my phone is out of memory? What should I do if I forget my voicemail passcode?

Featured Videos

Check out our videos for quick tips and step-by-step guides to get the most out of your Assurance Wireless service.

Need Help Activating Your SIM Card?

This step-by-step video walks you through it.

Make your battery go the distance.

Extend your phone's battery life with helpful tips. Watch the video to learn more.

Enable your data saver mode.

Free up phone space to boost performance and save memories. Watch the video to learn how.

Make your screen easier on the eyes.

Watch the video for simple tips on increasing font size on your phone.

Capture the moment—faster.

Learn how to quickly open your camera by watching this video.