Tips for
My Account
Assurance Wireless makes it easy to manage your account - everything you need is available on your device or online.
Assurance Wireless makes it easy to manage your account - everything you need is available on your device or online.
Review your plan, services, usage, plus see past or future payment details.
- Enter your Phone Number and Account PIN (initially provided during activation), then select Log In. This generates a two-step verification text message.
- Enter the six-digit Authentication Code, then select Log In. Once logged in, you'll be directed to the My Account dashboard.
Important Information For Setting Up Your PIN
For security purposes, when first setting up services, you are sent a six-digit temporary code to enter the first time you log in, and sometimes after when changing your password. Account PIN requirements:
- Must be six-digits
- Cannot contain spaces
- Cannot include special characters:
~ @ # $ % ^ & * () / : ; ? , . > < ! - Must be different from your last five passwords
- Change your password periodically to keep your account secure.
- To receive service related emails, select My Account.
- Select Profile.
- From the Profile screen, by the Email Address field, select the expand arrow.
- Enter an email address, then re-enter to confirm.
- Select Submit to update.
- Select Continue to return to the Profile home page.
- Update email
Frequently Asked Questions
From the login screen, select Forgot Account PIN. Answer your security questions, then follow the prompts to reset.
Once logged in to My Account online, select the My Account drop-down menu, then select Profile. Select PIN/Passcode. Enter new PIN, and confirm new PIN. Select Submit, then select Continue to return to account home.
Security settings may disable online access when Web Guard is set up to restrict access. Contact the Primary Account Holder to update Web Guard settings, when appropriate.
Need Additional Help?
You can never be too sure when it comes to the security of your mobile device. It's always better to be extra safe, than sorry. We're here to help, so please ask if you have questions. You can visit our Assurance Wireless Support site to fix the most common issues, right from your device. Or, if you still have questions, please contact us.