What Are My Phone Options?

If you live in California, please see the California-specific guidelines.

When you sign up for LifeLine through Assurance Wireless, you have a few options when it comes to phones. Here’s a quick overview of the phone options available to our customers:

1. Bring Your Own Phone: If you prefer to use a phone you already own, just make sure to check that it's compatible with Assurance Wireless.
   • Your device must be unlocked and compatible with the Assurance Wireless network.
   • Check your phone compatibility by entering your IMEI number in our compatibility checker.
2. Purchase a Low-Cost Phone: If you’d like more advanced features or don’t have an existing phone, you can purchase one once you’re approved for LifeLine.
   • Visit our Phone Options page to explore available models and pricing.
3. Upgrade Phones: If you currently have Assurance Wireless service and would like to purchase a new phone, visit our Online Store to explore options.

How to Get Started

New Customers

If you're a new customer, you’ll have the option during your application to either Bring Your Own Phone or purchase a new phone.

• If you selected to Bring Your Own Phone and you’ve been approved, we will either send you a SIM Card or eSIM to activate your new service.
• If you selected to purchase a new phone and you’ve been approved, you will be directed to shop our phone options and complete your purchase. You will then receive your phone within 2 business days to activate your new service.

Existing Customers

If you're an existing customer looking to purchase a new phone, log in to your account and select "Purchase New Phone" to review your options or contact Customer Care at 1-888-321-5880.

The online phone store is operated by Quality One Wireless, an Assurance Wireless authorized dealer. See terms on their website.