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What If My Service Has Been Cancelled?

If your service has been cancelled due to inactivity or because you did not respond to a request to provide information during annual certification, then you will need to re-apply for Lifeline service.

If you meet the eligibility requirements, you will be approved for service. You can start your application here: https://www.assurancewireless.com/lifeline-services/check-availability

Once you’re approved, Assurance Wireless will mail you a new SIM card or update your eSIM to reactivate your service.

Still Need Help?

Our Customer Care team is just a call away, ready to assist you at every step. From applications to activations and more, we're here to make things easier for you.

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7 a.m. - 7 p.m. CT

1-888-321-5880