How Do I Apply for Lifeline and What Documentation Will I Need?

Here’s what you need to know about the application process. First, select which way you’d like to apply for your Assurance Wireless Lifeline plan.

1. Online: Start your application process here
2. Over the phone: Call Customer Care at 1-888-321-5880 to apply over the phone
3. In person: Speak to a representative in your neighborhood. The representative will help you apply. Along with proof of eligibility, you will be required to provide proof of address and identity to qualify for a free Assurance Wireless phone

Gather Your Documents

If you are applying with SNAP or Medicaid, you will need ONE of the following Eligibility Documents. To make the process easier, gather all of your documents before you begin your application:

• The Program Benefit ID Card with your Name and either Expiration Date or Issue Date printed on card (for example a SNAP or MEDICAID Card)
  • The Issue date must be within the last 12 months, or the expiration date must be in the future. Cards with expiration dates in the past or issue dates more than a year old will not be accepted
  • Benefit ID Cards without Name/Expiration Date/Issue Date WILL NOT BE ACCEPTED and will result in Application denial
• Award or Notice Letter of Participation in the program from an authorized government agency. This must include your name & address and be dated within the past 12 months
• A benefits statement for the qualifying program must include your name & address and be dated within the past 12 months

If you are applying based on income, you'll need a copy of ONE of these documents:

• Prior year's State or Federal income tax return
• Current income statement from employer
• Federal notice letter of participation in General Assistance
• Divorce decree or child support document containing income

OR A copy of three consecutive months of ONE of these statements (all must be from with the last 12 months):

• Current paycheck stub
• Social Security benefits statement
• Veterans Administration benefits statement
• Retirement/Pension benefits statement
• Unemployment or Workers' Compensation benefits statement